- Products can be returned within 4 days from the date of delivery if the complaint has been raised within 24-48hrs, post-delivery.
- Payment Refunds are applicable only in case of damaged products or delivery of incorrect product for only Prepaid Orders.
- No refund is initiated for COD orders.
- Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer.
Items cannot be exchanged for a similar/different size or for other products.
You can Email Us at email@example.com within 4 days from date of delivery. The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with the Customer Support by email.
Guidelines for a valid return:
- Product, if any, should be in original condition
- Box should be retained and returned
- When requested for any additional information regarding the delivered order, the Customer must provide the same within 48hrs after the same is requested, through E-mail.
All products sold on The Beauty Co. are 100% genuine. We understand how much you value your every purchase. We are committed to making your shopping experience a delightful one.
An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.
You can cancel an order in easy step:
- Email us on firstname.lastname@example.org
- Zen Lifestyle Pvt. Ltd. reserves the rights to cancel an order
Please Note that the complete order needs to be cancelled. We do not accept Partial order cancellation requests. Cancellation charges Rs.100 will be charged after order is completed/shipped.
- Refund is provided for only Prepaid Orders and not for COD Orders.
- Your refund will be initiated by us within 2 business days of receiving the refund request and authorization of the refund.
- Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).
MODE OF REFUND
For both cancelled orders & returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase..