Products can be returned within 4 days from the date of delivery if the complaint has been raised within 24-48hrs, post-delivery.
Payment Refunds are applicable only in case of damaged products or delivery of the incorrect products for only Prepaid Orders.
No refund is initiated for COD orders.
Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered), or damaged products are received by the customer.
Items cannot be exchanged for a similar/different size or for other products.
You can Email Us at email@example.com within 4 days from the date of delivery. The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with Customer Support by email.
Guidelines for a valid return:
Product, if any, should be in original condition
The box should be retained and returned
When requested for any additional information regarding the delivered order, the Customer must provide the same within 48hrs after the same is requested, through E-mail.
All products sold on The Beauty Co. are 100% genuine. We understand how much you value your every purchase. We are committed to making your shopping experience a delightful one.
An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.
You can cancel an order in an easy step:
- Email us on firstname.lastname@example.org
- Zen Lifestyle Pvt. Ltd. reserves the rights to cancel an order